Ah Well
Lisa Miller, the Gal who established VTI Gunparts, sold the business to a new operator. My last information was "He" had moved VTI to New York somewhere. I Can't confirm nor deny whether he has further moved to Florida??
Lisa and her Gal Friday are, to the best of my knowledge, are still operating in Connecticut. Perhaps out of their original location. Walt Kirst is in his 80s and Kirst Konverter retail sales are now run by Lisa and Co.
I know of no problems with their Web Site and would strongly suggest calling them and letting them know of your problem so they can fix it.
Yes Auntie Agness, People are Still Hazardous to Yer Health