Nope, they are being right careful about procedure since some butts got chewed on.
What happened was they wanted life easy, and they wanted the basic info on officers to come from the Records database. When we changed the format, the vendor for the IA program, excuse me the OOPS program, forgot to code the changes into their import. Pulled in duplicates of everybody and the officers doing the invetigations didn't pay attention to the fact that their were two records so they were attaching to whichever record came up. Thye wound up with half the data in one record and half in another. It took the vendor about a month to write a merge routine to get the data all in one record and to eliminate the duplicates. The other time was when they changed alot of personnel at once and had a group that really didn't know how to use it, so they made a bunch of mistakes that had to be cleaned up.
They actually asked if we could fix it without looking at the data!