Not speaking from personal experience with Bud's, but read some assorted reviews a while back and seems the biggest complaints were slow shipping at times, poor customer service response with questions, and refunds on returns. You'll always have complaints if yer in business with the public no matter if you do everything right. Hickok 45 thinks they're the 'Bee's Nee's', but when you're getting free use of firearms and free ammo from someone ya aren't going to give bad em plugs. I'm good with my current suppliers, gun shops, and such, I wouldn't be afraid to order from Bud's if they had something I wanted-get bad service a couple of times, Good-bye'!!