It still sounds like the problem is in the bolt leg and hammer cam area, or the bolt spring. Do not shorten the hand. When the hammer is returned by shooting or by hand, the hammer cam which is angled slips by the top of the bolt leg that is angled as well, and then the hammer cam snaps in under the bolt leg. The bolt spring is needed to push the bolt leg down against the hammer cam, and the bolt leg needs to be angled in width properly to be in contact with the hammer cam, so the hammer cam can slide down the bolt leg and re-engage itself on the bottom of the bolt leg. When the hammer is pulled back, being already engaged with the the bolt leg, it forces the bolt to pivot down against the bolt spring. If a bolt leg angle and hammer cam angle is not correct, or if the bolt legs are not spread wide enough, or the bolt spring is broken or not angled correctly, or if the thickest part of the hammer cam has broken of or slivered off, the bolt is not going to drop properly or at all.
I have also seen where the bolt trigger spring was not installed properly to where the trigger has disengaged the spring and allowed it to go past the trigger face. This could allow the spring to become jammed and not allow the bolt to push against the spring and move it.