first i was dealing with linda she was fine until i had a problem , then i was but on to kay , who informed me that i must given them my measure wrong ,and it was my fault and said we dont make mistakes , and when they got the coat back , they emailed me to say that they had to call in there mastertailor to get it right, and to top it all off all the freighting was on me as well ,and being a over seas it cost me big time about 100 dollars all up for postage as well as the cost for the allterations which was nearly another 100 bucks, so my dealings with q shop didnt work for me