Great experience with rifle manufacturer

[Green River Powell aka RonC]

This may belong in Gun Reviews, but I am not reviewing a gun. I am commenting on a manufacturer.

I bought a Henry Big Boy in 45 Colt. OK, it really isn't a replica of the original 1866 Henry, but it is strongly built and very attractive. The wood butt stock and fore end had some very minor cosmetic imperfections, but it was really minor and could only be noticed under a bright light on my reloading table. It was not enough to return the rifle. Being a bit of a perfectionist, I wrote to Henry and asked what it would cost to purchase a new fore end and butt stock.

I received an email from the CEO and owner of Henry, Mr. Imperato, that said to supply my home address and there would be a new, fancy walnut fore end and butt stock delivered, NO COST.

The wood showed up yesterday and was a beautiful, fancy walnut and came with a note that they strive to keep the customer pleased!

Now THAT is customer service!

I have no connection to Henry Repeating Arms aside from this interaction.
Ron

[wildman1]

One of the pards that we shoot with has a grandson that is just starting in CAS and the butt stock was too long. Not wanting to cut the stock, he contacted Henry and they would NOT sell him a shorter stock. They sent him one NO charge and said let the kid shoot.
wM1

[Major 2]

I don't have a Big Boy, I do have the 1860 ....

I can tell you the conditions under which I received it were INTERSTELLAR  !

and the H011 has proven to be one fine shooter ....

Anthony Imperato & HRA  is providing a fine reputation for Customer Service

[Advertising]

[GunClick Rick]

Mr. Anthonys alias is Tony Gun~I corresponded with him when i first bought my Golden Boy,i actually bought two,one for my dad and one for me,i then made a humourus comment with picture of Skint Flintwood and his pal Stuffy,he got such a kick out of that,he helped me purty up my Golden  Boy,he sent me an engraved reciever cover,he said it was a second,the only flaw was inside,it had a very small imperfection,it is now called ~The Golden Palimino~and since i bought two,he gave me a break on a big loop lever right before they put them on thier sight... They set the example for customer service and were in New York,i think they are somehwere else now can't remember where?

[Major 2]

Across the river in Bayonne NY, took a major hit from Hurricane Sandy
water rose inside and ruined equipment and inventory.

[GunClick Rick]

That's right i remember now,thanks Major.