Morning all, coffee is on, and going fast. Long day yesterday, swapping the genny. Drove an hour plus to Macon, wait and wait on the "helpful" HF staff to get around to us. When they are getting to us, they drop a bombshell- There is a $120 "restocking fee". Say WHAT??? They claim that a restocking fee may apply to all returns. In the 7 years we have been doing this, there was never a restocking fee, because the item was not going to be restocked. Well, there goes the money to get a new 1 year extended warranty with it. I argue a bit, give up, and take the new genny and leave the store.
But, it ain't over yet! I call customer service, and wait... and wait... and go around the corner to Subway for lunch while I'm waiting. Just as I get my sammich, the support guy answers the phone. He says that the new manager was wrong to charge me, and will get the District Manager on it. After eating, I go back to the store, and in my booming voice, announce that I just got off the phone. I also accuse the Manager of either being an idiot, or trying to take home my $120. I got my money back, and a new warranty.
Sometimes, the little guy wins one