I had gotten mine in Oct. 13 and reconfirmed about mid Jan. ( I got a employee that knew his job)
Last year in , Ky. I got some yahoo at the hotel, didn't know squat... claimed there was no such Block, no such rate, Never heard of NCOWS yada yada ...took some added calls to confirm I indeed had reservations and they were blocked...
I suspect thats the case here... Somebody new or uninformed , spreading misinformation..