Cimarron/Uberti having trouble?

[Harley Starr]

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I keep hearing that Cimarron/Uberti are apparently suffering from quality control/customer service issues. 

Has anyone else had problems with their products in recent years?

[Ten Wolves Fiveshooter]

   No problems here, but when you consider the amount of guns they sell each year, and then figure the percentage of flaws which I'm sure they have as do all the others, I'd say Uberti is doing a great job, I here more good reports about Uberti than I ever do bad, so maybe it's just that, a rumor with nothing to back it up. As for Cimarron they had some issues a while back, but it wasn't about Uberti quality, it was more customer service/relations as I remember, and that was over two years ago.


           Regards

        tEN wOLVES  

[Sawmill Slim]

My bride has a pair of Cimarrons that have had problems.  Pain in the behind problems!

Sawmill Slim
SASS #7598

[Harley Starr]

  No problems here, but when you consider the amount of guns they sell each year, and then figure the percentage of flaws which I'm sure they have as do all the others, I'd say Uberti is doing a great job, I here more good reports about Uberti than I ever do bad, so maybe it's just that, a rumor with nothing to back it up. As for Cimarron they had some issues a while back, but it wasn't about Uberti quality, it was more customer service/relations as I remember, and that was over two years ago.


           Regards

        tEN wOLVES  

Well that sounds like good news. Right now I'm leaning toward their "Plain Jane" Man With No Name 1851 conversion.

[Harley Starr]

My bride has a pair of Cimarrons that have had problems.  Pain in the behind problems!

Sawmill Slim
SASS #7598

What went wrong?

[Danny Bear Claw]

I've not had to deal with any customer service issues with them but the last two guns I purchased were from Cimarron.  A model P and a '73 short rifle...  both in caliber 38-40.  The revolver is perfect.  The rifle is very stiff, like any new rifle, but I'm sure it will smooth up with use.  I got no complaints.   

[Fingers McGee]

Well that sounds like good news. Right now I'm leaning toward their "Plain Jane" Man With No Name 1851 conversion.

I bought a pair of them last fall.  One was excellent out of the box.  The other needed about 2 hours of file and stone work to get the timing right.  The hand in it was pretty bad.

FM

[Gunner777]

  I just bought a Uberti "El Patron" which of course is a custom shop gun but it's been flawless. I'm very pleased with it:-) You can sure tell there was a lot of hand fitting because it was very smooth right out of the box.






Gunner777
http://gunner777.wordpress.com

[mark grimes]

i got my smoke wagon deluxe 357 5.5 in 5 days no problem. maybe its your gun dealer.

[Harley Starr]

i got my smoke wagon deluxe 357 5.5 in 5 days no problem. maybe its your gun dealer.

Nothing wrong with my gun dealer, but I have heard of other folks say that Cimarron/Uberti doesn't stand behind their product.

I don't know how much truth there is in that but it I do know that it doesn't inspire much confidence. 

[Cliff Fendley]

A friend of mine just bought a new Evil Roy revolver and it has to be the best timed and one of the smoothest actions out of the box we have ever seen. Now I'm wondering if he got lucky or what because I was ready to order one.

[Major 2]

I've bought different ones primarily Uberti  by the dozen, for film property departments.
 Probably had more Uberti products past through than the average guy in 30 odd years. 
I called once, and bought all the 51 Navies one Importer had in stock for "Into The West"

I can say this, 98% of the Products were just fine, maybe a Flaw in the finish in some perhaps.
A few might have, less than smooth action, but generally no major issues.
I can't really say that's LUCK

I can say, about 4 years ago, I did have some lest than satisfying experience with Cimarron Customer Service ( not a Uberti QC issue ) it was a delivery issue. I used Taylor's in that case ( and got the the Guns needed in time for my deadline )
I discussed the above problem with Charles Hanson of Cimarron at the 07 Shot Show. He was friendly but sadly I got the same
Run around again. The Customer Service had not been upgraded.
I can't say if it been upgraded these days.

You might want to give the Ladies in Winchester, Va a call 

I own and shoot Uberti's Henry's , and Remington Forged Frame Conversion These were great right of the Box  (Taylor's)
 & a Uberti R&M Navy (Cimarron) I had Longhunter tweek in to my main match. 

[buckskin billy]

i hate to bad mouth, buuuuutttt.
  i got two 71-72 open tops through cimarron. the first one was junk (and still is) and the second one is just barely a step above that.
 the first one i got has a small pin hole in the recoil shield. which i was told was a gas vent. yea a gas vent.   the cylinder would bind up no matter how you adjusted the wedge. after shooting 30 rounds through it the cylinder arbor became loose in the frame. this is a 44 colt with black powder loads shot through it, and the firing pin was razor sharp and would poke all the way through the primer.
 also where the firing pin comes through the recoil sheild it started dishing out to the point of causing mis fires.
 i sent the gun back asking for them to replace it with one that didn't have a hole in the frame. they did not. they made me send it at my cost to some gun smith who aint in business no more for them to drill out the frame and put a steel insert where the firing pin was hitting.
 when i asked about the hole in the frame and if it was safe to shoot the answer i got from cimarron was it should be
the firing pin on the second one will poke a hole in the primers as well and would make a dern fine skinning knife. i had a machinist make me new firing pins. but i still cringe when i shoot these pistols and that aint alot because there is a hole in the frame!!! getting mad just thinking about this again.

 but momma always said if you can't say nothing nice, soooo.
i got a model 66 from them and with the exception of the wood being stained two different colors on the stock and fore arm, it is a fine gun and gets sweeter every time i shoot it. i think they got lucky on that one

[MJN77]

Well, for what it's worth I own seven cimarron revolvers and one rifle, and four uberti revolvers. I have not had a problem with function with any of them except a minor hiccup with a uberti .44 mag I picked up about 15 years ago. I use my guns as "farm guns" so they see all types of weather, mud, dust etc.  and I have never had a problem yet.  In fact I'm getting ready to go pick up my new uberti 76 winchester from dixie gun works, and a new cimarron model P right now.  I will say that the people at cimarron do seem to less than enthused to talk to anyone. In fact they can be downright rude, but I like their guns.

[Big T]

Well Buckskin B , I have to differ a bit , i have had 6 of the cimmerons an still have 4 of them , I would venture to guess your problem is lack of greese on the end of the cylender using black powder in them , I did the same thing with my 45s an had the same problem , but once I greesed the ends of the cyl the BP was fouling them , they did great , an never missed a beat on anything else with modern ammo at any time they have been very dependable an go off e evrytime I pull the trigger ,I swapped my 2 opentops for a 66 in 45 lc but still have 2 jrs in 38 sp an 2 bird heads in 45 lc never a min trouble wiht any of them other than the greese problem wiht the black powder t

[buckskin billy]

howdy mjn77 and big t,
  glad to know yall haven't had the troubles as i have.
the cylinder was binding up before the first shot was ever made through the gun.
 i have been shooting colt style cap and ball revolvers for 25 years and i understand how the wedge pin works and the use of greese on the arbor pin.
 i should had made my self more clear on this. i appologize for not doing so. that revolver would bind up on one spot of the cylinder everytime. even when the wedge was barely in the gun.
 i got a big ole run around on this gun and got stuck with something that aint much better than a boat anchor.
  i'm no gun smith and claim to be no expert on anything, but in my mind the cylinder binding up on a new in the box gun and the arbor coming loose after 30 rounds tells me something is very off center. and the fact they had a "gun smith" put a steel insert in the frame because it was eroding away and there is a hole in the frame to begin  with, well pards that just tells me they don't give a big ole hoot about me 

[MJN77]

Buckskin-
        All I was saying was I never had a problem with Uberti guns, not that noone else has. Every manufacturer cranks out a turd once in a while. As for Cimarron, I agree with you 100%. I think your problem is you bought it from cimarron instead of taylors or dixie gun works. I have not purchased anything from taylors yet, but Dixie has great customer service, but the reps at cimarron can be flat out rude, and most of them don't seem to know what they are doing. I have called them (few years ago) to ask them if they had a certain gun in stock. I was told they did have several. The next day, I called to order the gun, I was rudly told that they did not have that gun and had not had it for about six months. When I said I was told the day before that they had several in stock, the guy actually got angry at me. I ended up sayong some "rude" things of my own and hanging up on the s.o.b. The only reason I still buy from Buffalo arms, is I know a couple of good gunsmiths "just in case". I hate that you were treated poorly by cimarron, but I guess you live and learn?
                                                                                      

[Harley Starr]

Buckskin-
        All I was saying was I never had a problem with Uberti guns, not that noone else has. Every manufacturer cranks out a turd once in a while. As for Cimarron, I agree with you 100%. I think your problem is you bought it from cimarron instead of taylors or dixie gun works. I have not purchased anything from taylors yet, but Dixie has great customer service, but the reps at cimarron can be flat out rude, and most of them don't seem to know what they are doing. I have called them (few years ago) to ask them if they had a certain gun in stock. I was told they did have several. The next day, I called to order the gun, I was rudly told that they did not have that gun and had not had it for about six months. When I said I was told the day before that they had several in stock, the guy actually got angry at me. I ended up sayong some "rude" things of my own and hanging up on the s.o.b. The only reason I still buy from Buffalo arms, is I know a couple of good gunsmiths "just in case". I hate that you were treated poorly by cimarron, but I guess you live and learn?
                                                                                      

I've talked to the folks at Cimarron myself and I can say this; There ain't no room in the gun business for rude behavior.
I live in Texas and having a company like Cimarron be close by feels mighty convenient, until you talk to those people.
I would like to get a certain Cimarron/Uberti six shooter someday but I fear that I may have to order from Buffalo Arms.

[MJN77]

Unless the gun you want is a "made only for cimarron" you could go to taylor's or dixie gun works. They all sell the same guns, but there are a few that only cimarron sells.

[Harley Starr]

Unless the gun you want is a "made only for cimarron" you could go to taylor's or dixie gun works. They all sell the same guns, but there are a few that only cimarron sells.

The Man With No Name conversion is the one I'm eyeballing right now.

[Big T]

No problem Billy , I figured it was the same problem i had when you mentioned bp , I have nothing but good luck with all my cimmerons way better luck than i had with the taurus 's I had , I have had 2 at different times of the gouchos in 357 mag 1st one I had to make a new mainspring for it because the factory one would pop the caps every time , 2nd one had 2 tight cylenders according to the guy who got it from me , i figured it was my reloads binding up but apperently he was using federal factory loads an they bound up with him about 8 rds out of the box , I would call their customer service an tell them what its doing an make em stand behind them I am sure they will , the reputation of companys nowdays is even more important than ever before with all the competition in the shooting industry , t

[buckskin billy]

after i posted this last night i kind of wished i didn't. as i don't want to come across as a turd head to no one.
 had i got my model 66 before i got the revolvers i probadly would had felt differently about the hole thing. heck if cimarron would had said we are sorry about the inconvenece and send the boat anchor back and we will replace it i would had said they are the best company in the world. they had that oppertunity. i even asked.
 but i got a similair response as others had. the guy huffed and puffed and acted like a 6 year old. and that caused me to act as a 6 year old as well. don't understand why anybody would run a business this way

 

[Harley Starr]

after i posted this last night i kind of wished i didn't. as i don't want to come across as a turd head to no one.
 had i got my model 66 before i got the revolvers i probadly would had felt differently about the hole thing. heck if cimarron would had said we are sorry about the inconvenece and send the boat anchor back and we will replace it i would had said they are the best company in the world. they had that oppertunity. i even asked.
 but i got a similair response as others had. the guy huffed and puffed and acted like a 6 year old. and that caused me to act as a 6 year old as well. don't understand why anybody would run a business this way

 

Don't second guess yourself on your post. You forked over some hard earned dollars and didn't get the ideal product, and to add insult to injury you got the shaft. That would leave a bitter taste in my mouth too.

[Drayton Calhoun]

There was a time when the phrase 'The customer is always right' was SOP. Now, with notable exceptions, it is a joke. For many it is a case of, 'You bought it, your problem, see ya, wouldn't want to be ya'. There are some folks, though, take it as a personal failure if the customer isn't happy. They end up being the ones who survive. Essentially, if we accept lousy products, performance or response, we get what we pay for. I, for one, will take my business elsewhere.

[Old Doc]

I think all manufacturers and distributors need to realize that in the internet age, the days are gone, when you can get away with poor service and not expect the word to get around.