Ruger service busy?

[Marshal Deadwood]

I hear ya.

I wont mention names,,but one big rifle company that starts with the letter in the alphabet before 'S'... has left me caustic. They make good rifles and shotguns (modern guns here) but,,lo' to the Gods if you need a repair. Their service is nil to none and rude as hell to boot. I'll buy their guns, but if one IS defectivce, I'll just trade it and never send it back.  And this hasnt been a one issue event either,,,I'm talking several guns thur the years,,,maybe four ? Luckily they DO build a quality firearm,,,so it's usually worth taking a chance on.

I'd have thought better of Ruger. For the same price,,(appx) one can buy a USFA Rodeo,,and I hear they don't quibble if a gun isn't right,,but actually PERFER to make it right. That is why USFAs are the most coveted 'buy' in cowboy shooting today.

THAT sells guns .   THAT makes them M O N E Y.  Now, if their executives could grasp that concept.

My best to you in your adventures with Ruger. Not to dis-illusion you, but I'd sell it and go another route. UNLESS...they promised to replace it, and NOT quibble. But, they won't.

MD

[Dirty Brass]

I guess I feel your pain - it's a b#%$ to buy something, have a problem, and then have to wait and wait for repairs/returns. However, as an FFL having sent quite a few guns in for repairs to half a dozen manufacturers, I can honestly say not one of them breaks any records for speedy returns. Most get it right - eventually - but the delays are horrific. On the other hand - and maybe it isn't an excuse, 'cause it shouldn't happen anynow, many of these places are buried with recall work and such, and I think they concentrate on safety issues before functional issues. Just my opinion - I don't know for a fact.

As to your cylinder problem - I think i concur in that you should trade it if you're in a hurry. Doesn't sound like something you'll get accomplished with any expediency, I don't care who made it. Sad, but unfortunately probably the case.

[Two Rivers Marshal]

Well I talked to the folks at Ruger today.  The explanation they gave me is that the "wobble" is because the NMV was designed for cowboy shooting and had different tolerances than the others like the Blackhawk and such.  They said if it was out of the factory tolerance it would have been replaced.  I asked about the groove/jagged boring in the cylinder and they said it should be fine.  If it starts to damage the base pin again I can send it back and they will give me a new pin at no charge. (umm... ok)

Couldn't really believe when he said it was meant for cowboy shooting that it was some how ok to be of less quality than the rest of their products. ( at least that's the way I took it)

Going to call around this weekend and see if any other stores happen to have a NMV in stock I can look at and see if it is the same as mine. Guess if it is, will start shootin it and see how it goes, otherwise I dont think it will stay in the safe for long.

Appreciate all the feedback on this folks.

TRM

[ashlyngr]

   I just received a NMV back from Ruger. It came with cosmetic issues due to sloppy finishing. After 2 1/2 months, I'm quite happy with the repairs.
   My best repair experience was with a Springfield 1911. I really screwed up the slide trying to change out my front sight using the wrong tools. Besides discovering I wasn't cut out to be a Gunsmith, I found out how expensive it is to replace a slide.
   The telephone receptionist connected me with David Smith. He promised me a perfect repair, not a replacement. He also explained that a Springfield repair still preserves their lifetime warranty. When I got my pistol back he sent a note that he found that the front sight was out of spec and somehow got the manufacturer to pay for half the repair. What a beatiful job.
   A few weeks later, David Smith was highlighted in the NRA Magazines as the Pistolsmith of the Year. I guess the moral is that there are companies that want to make customers happy. And based on my experience, I have bought two more springfield products.

Old Overholt Rye